If for any reason you are not satisfied with your glasses you can return them for a full refund or exchange within 30 days of receipt. Items must be returned in perfect condition in original packaging with all associated items present i.e. returns form, case and cloth. Please see returns policy for further details. Link to returns policy.
Categories
- Returns
- Delivery
- Lenses
- Coatings
- Payments
- Place An Order
- Products And Services
- Retail
Returns
What is your returns policy?
How do I return an order?
The following are instructions for returning or exchanging an item.
Step 1: Returns Authorisation Number
You will need to contact us by telephone or email to request a returns authorisation number.
Telephone: 01702 522221
Email: sales@allspecs.co.uk
Step 2. Complete your returns form
Once you have downloaded and printed off your returns form
Step 3. Repackage product
Simply place the glasses, returns form and accessories back in the postage packaging they arrived in, or any other suitable packaging.
The following items must be included in your returned package:
- Completed returns form
- All accessories (protective case and cloths)
Step 4. Return your item
Return your order to the cut out address provided in the returns form. We recommend customers use a recorded service and gain proof of delivery as Allspecs will accept no liability for items that are damaged in transit or not delivered to us.
Opening hours: Monday-Saturday (9am-5pm)
Telephone: 01702 522221
Email: sales@allspecs.co.uk
The glasses do not suit me, can I return them?
You can return any optical frame with standard clear CR39 lenses and you will receive a full refund or exchange. If you purchase a pair of our glasses with customised lenses you will receive a full refund on the frame and 50% refund on the lenses, as they have been made to your personal specifications.
Please see returns policy for further details. Link to returns policy.
Can I exchange my glasses for another model?
Yes. If you wish to exchange your frame for one of a lower price we will refund you the difference in price. If you would like to exchange your glasses for a model that is more expensive we will charge you the difference in price.
I have provided the wrong prescription, can I return my glasses?
Yes. We accept returns for all optical frames with standard stock CR39 lenses. If the glasses you purchased have customised lenses (i.e. high index lenses, varifocals or sunglass lens options) you will receive a full refund on the frame and 50% refund on the lenses.
Please refer to our returns policy for further information. Link to returns policy.
What if my glasses need adjusting?
Most high-street optical stores will perform minor adjustments to your glasses for a fee. Customers living in the vicinity of our retail shop can visit us for a free frame adjustment at any convenient time.
How do I know if you have received my returned glasses?
We will notify you as soon as we receive your returned glasses by email. We recommend you sending your returned items back to us using a recorded service and gain proof of delivery.
How long will it take for my refund to be completed?
Please allow at least 14 days for the payment to be credited back to your account. This may take a little longer depending on how long it takes your bank/building society to process the payment. Please be aware that refunds will not be processed until we have received your returned items.
Delivery
What is your delivery cost?
| United Kingdom | Royal Mail Signed For 1st Class | £3.95 |
| United Kingdom | UPS Signed and Tracked Next day | Free for orders over £79.99 |
How long will my glasses take to arrive?
| Standard prescription glasses and sunglasses | Up to 7 working days | |
| High index/complex prescription glasses and sunglasses | 7-10 working days | |
| High index/complex prescription glasses and sunglasses | 7-10 working days |
How long will my glasses take to arrive?
In the unlikely event of your glasses being damaged in transit, please email sales@allspecs.co.uk with your order number and a picture of the damage.
Do you offer international shipping?
No. We do not currently ship internationally.
How can I check the progress of my order?
By logging into your account you can view the prescription you entered on our website while placing your order, delivery address, details of purchase and the status of your order.
Can I change or cancel my order?
If you wish to change or cancel your order, please give us a call at 01702 522221 (Monday-Saturday 9am-5pm) or email us at sales@allspecs.co.uk.
How can I track the status of my order?
You can only track your order online if you have purchased our next day delivery service with DPD. All of your order and shipping details can be viewed by simply accessing your account using your login and password.
Once your order has been dispatched, we will provide you with the tracking number for your order in your email. However, if for some reason your tracking number is not provided please contact us by telephone or email.
You will also receive a text message/email from DPD updating you on the status of delivery. You will also be able to change your scheduled delivery day if this is inconvenient.
Can I collect my order in store?
Yes. Follow the click and collect instructions on the checkout page. We will inform you when your order is ready for collection.
Lenses
Question will be in here for each faq, click will show dropdownIs the quality of your glasses and lenses the same as a high street optician?
Yes. The quality of the frames and lenses are the same as offered by high street opticians. We use high quality plastic CR39 lenses in all of our glasses and sunglasses.
What are your lenses made of?
Our high quality lenses are made from strong, light-weight plastic. Our standard 1.50 index package includes a scratch resistant coating. Premium, super and elite packages all include a multi anti-reflective coating.
What are your lens packages?
| LENS PACKAGE | LENS INDEX | FEATURES | RECOMMENDED |
| Standard | 1.50 | Scratch Resistant Coating | Prescription sphere values up to +/- 2.00 |
| Premium | 1.60 | Multi Anti-Reflective Coating (up to 20% thinner than standard package) | Prescriptions sphere values up to +/- 3.00 |
| Super | 1.67 | Multi Anti-Reflective Coating (up to 30% thinner than standard package) | Prescription sphere values up to +/- 4.00 |
| Elite | 1.74 | Multi Anti-Reflective Coating (up to 40% thinner than standard package) | Prescriptions sphere values of +/-4.00 or above |
What are single vision lenses?
Single vision lenses have one single power over the entire surface of the lens. They are suitable for distance, i.e. driving, watching TV and also for reading or using the computer.
What are bifocal lenses?
Bifocal lenses contain two different prescriptions in the same lens and have a visible dividing line separating the two prescriptions. The upper part is used for seeing at a distance, such as driving and watching TV and the lower part is used for reading.
What are Varifocal lenses?
Varifocal Lenses are ideal for all distances and provide a gradual progression of power on the lens correcting near, distance and intermediate vision without the need of separate pairs of glasses. As there are no visible lines on the lens they are cosmetically more attractive to wear.
What are polarised lenses?
Polarised lenses filter glare that would normally enter your eyes after bouncing off flat surfaces like water, a road or metal. The laminated film is added to the lens to absorb horizontal light rays, while still allowing vertical waves to pass through. All water-sport athletes, golfers, cyclists and runners can all benefit from using sunglasses with polarised lenses. Polarised lenses help an individual obtain accurate information about colour, texture or depth of an object which can reduce fatigue through eyestrain. Polarised lenses can be ordered for both non-prescription and prescription frames.
Benefits of Polarised Lenses
- Reduce glare
- Reduce eyestrain and fatigue
- Improve contrast
- Increase depth perception
- Enhance vision clarity
- Ideal for water sports
- Perfect for daytime driving
Colours available:
Grey, Brown and Green
What are tints?
Tinted lenses are available for customers looking to convert their glasses into prescription sunglasses. A full range of colours are available from standard brown, grey and green to red and yellow. We can provide customers with a full or graduated tint in indexes 1.5, 1.6, 1.67 and 1.74. A member of staff will be more than happy to discuss your requirements and demonstrate all colour options available.
What are Transition lenses?
Transition lenses are clear lenses that adapt to changing light conditions. They are clear lenses indoors and at night but when they are exposed to UV light they quickly change and turn dark. They block 100% of UVA and UVB rays, reduce glare and prevent eye fatigue.
- Clear indoors and at night
- Fast fade back speed
- Block 100% UVA and UVB rays
- Fit all prescriptions and frames
- For all ages including children
- Available colours: Grey and Brown
- Extra dark outdoors
- Partial change behind windscreen of a car
- Tint protects eyes from indoor lighting
- Blocks 100% UVA and UVB rays
- Works with most prescriptions and frames
- Available colours: Grey, Brown and Green
Can I purchase glasses without prescription lenses?
Yes. All of the frames displayed on our website can be purchased without a prescription lens. Simply click on the frame you want and select the Non-prescription/Fashion option.
Can I get new lenses fitted for my current glasses?
Yes. Please visit the re-glazing page on our website for full details.
How do I know if I have the chosen the correct lenses?
Our lens recommendation system will suggest the most suitable lens for your prescription. Alternatively you can contact us by email or on 01702 522221 to discuss your lenses options before sending/entering your prescription.
Why don’t you sell varifocals online?
We currently don't sell varifocal lenses online because they require much more precise fitting measurements.
What sunglass lenses do you offer?
| SUNGLASS LENS OPTIONS | AVAILABLE COLOURS | PACKAGE | PRICE |
| Polarised | Grey, Brown Grey, Brown Grey, Brown Grey, Brown |
Standard Premium Super Elite |
£45 £120 £120 N/A |
| Full Tint* | Grey, Brown, Green Grey, Brown, Green Grey, Brown, Green Grey, Brown, Green |
Standard Premium Super Elite |
£10 £40 £50 £110 |
| Graduated Tint* | Grey, Brown, Green Grey, Brown, Green Grey, Brown, Green Grey, Brown, Green |
Standard Premium Super Elite |
£10 £40 £50 £110 |
*More tint colours available on request.
What light adjusting lenses do you offer?
| LIGHT ADJUSTING LENS OPTIONS | COLOURS | PACKAGE | PRICE |
| Transitions Signature VII | Grey, Brown, Green Grey, Brown, Green Grey, Brown, Green Grey only |
Standard Premium Super Elite |
£60 £130 £150 £260 |
| Transitions XTRActive | Grey, Brown Grey, Brown Grey, Brown |
Standard Premium Super Elite |
£90 £130 £170 N/A |
Coatings
What lens coatings do you offer?
| COATING | ONLINE PRICE |
| Scratch Resistant | FREE |
| UV Protective | FREE |
| Multi Anti-Reflective* | £10 |
*Included in Premium, Super and Elite Packages online.
Anti-Scratch Coating
A clear coating that is applied to the surface of the lens to help prevent minor scratches. Although no spectacle lenses are scratch proof, the coating will help reduce damage to the surface of the lens that could later impair your vision.
UV Coating
UV coating is an invisible dye that blocks ultraviolet light. Just as sunscreen keeps the sun's UV rays from harming your skin, UV protection for eyeglasses lenses block those same rays from damaging your eyes.
Multi Anti-Reflective coating
Applying an anti-reflective coating will help protect the surface of the lens from scratches, improve your vision and enhance the appearance of your lenses. It will provide better vision for night driving as it will eliminate the reflective glare from on-coming headlights. MAR coating will also eliminate the glare and discomfort from long hours spent on the computer and is highly recommended for all eyeglass lenses.The coating also includes the benefit of UV 400 that helps protect the eyes from harmful damage caused by the sun.
Payments
What payment methods do you accept?
You can pay by debit card, credit card or PayPal (online).
I didn't receive a confirmation email after placing an order, what should I do next?
If you have yet to receive confirmation after the first 2 days of purchase please contact us.
Do you accept NHS vouchers?
No. Due to current UK law we are prohibited to accept NHS Vouchers. These vouchers can ONLY be accepted by a high street or local opticians practice.
My payment was successful. What happens next?
The confirmation page should load automatically the moment your order is placed successfully. A member of our customer service team will send a confirmation email to you, too. A final email will notify you that the order has left our premises and is out for delivery.
My payment was declined. What happens next?
If your payment is declined, an error message will pop out on your screen. You need to double check your payment detail and try again. If the payment still cannot go through, you can contact your card provider for help.
Is my payment secure on your website?
Yes. We use World Pay to make sure all transactions are authorised and authenticated immediately, helping to reduce fraud. 26 million transactions are processed by World Pay everyday across the globe.
You can also checkout using PayPal. Over 20 million shoppers in the UK use PayPal not only because of its quick checkout but also for its security. With PayPal there is no need for any card details or personal information to be entered. PayPal will also protect your purchase if an item fails to be delivered or is different to what has been described online.
Can I pay for my order over the phone or email?
Unfortunately we do not accept payment of orders over the phone. Customers can purchase online, by email (pay by link) or in-store. These methods enable us to check the payment automatically through World Pay and make sure your personal details are safe and secure.
Place An Order
What information do I need before placing an order?
- An up to date prescription that is no less than two years old or one year old for people over 70 or who suffer from Diabetes, Glaucoma or have a relative with Glaucoma. You can send your prescription at a later time by email or fax.
- A valid payment method (Debit, Credit card or PayPal)
How do I place an order online?
To order your prescription glasses online follow the 5 step by step instructions after you have chosen your frame from our catalogue.
| STEP 1 | Select how you will use your new glasses |
| STEP 2 | Fill in your Prescription or send it later |
| STEP 3 | Select your Lenses |
| STEP 4 | Choose your lens extras |
| STEP 5 | Place your order and payment |
All of the above ordering steps can also be found on our website homepage.
Can I order online and pick up from the shop?
Yes. During the final stages of you shopping cart, choose the ‘collect’ option in the delivery section. A member of staff will then call you when your glasses are ready for collection.
Can I order prescriptions glasses/sunglasses for someone else?
Yes, provided you have their current prescription (which must be less than two years old) and as long as they are over 16 years of age.
What happens after I place an order?
Step 1. Order confirmation
Once your order is received and payment has been cleared you will receive an order confirmation email. Please take care to enter the correct email address and check your ‘spam’ or ‘junk’ folders as your email server may filter unfamiliar messages.
If you need to make any changes to your order please contact us by telephone: 01702 522221 or email: sales@allspecs.co.uk.
Step 2. Processing your order
We will inspect the quality of the product, complete all necessary work, carefully package it, and send it to your preferred delivery address using one of our shipping methods.
Step 3. Delivery Confirmation/Tracking
Once your order has been dispatched UPS will send you a delivery confirmation email notifying you that your order has left our premises.
UPS Courier service
Clicking on the underlined tracking number(s) in the email will take you directly to the carrier's website where you can track your order.
Step 4. Receive your order
Your order should arrive no later than 48 hours after you receive your delivery confirmation email.
Products And Services
Why are your prices so low?
We do not have the same overhead costs as high street opticians. Our showroom and laboratory are not located on the high street and consequently we avoid the high rental, utility and council charges associated with such locations. The majority of our lenses are also glazed and fitted on-site in our own laboratory. All of the cost savings that we make allow us to offer great prices to our customers.
Are your branded glasses genuine?
Yes. All of the glasses/sunglasses listed on our website are 100% genuine. We are a certified dealer for all of the brands stocked online and in-store.
How can I tell if the glasses are in stock?
We hold a large stock of all the glasses available to purchase on our website however, in the unlikely event of an item being out of stock you will be notified onscreen before finalising your order. We use a digital stock control to oversee low levels of products. We may also be able to order a specific frame make and model you are interested in that is not sold on our website or in-store.
Do you sell sunglasses?
Yes. All of our non-prescription sunglasses offer a polarised or tinted lens as standard and provide UV400 protection.
Do you sell prescription sunglasses?
Yes. All of our sunglasses can be made with prescription, Transition, tinted or polarised lenses. Most of our regular prescription glasses can be converted into sunglasses as well. Exceptions may apply with bifocal or progressive lenses.
What lenses do you use in your prescription sunglasses?
All of our sunglasses come with tinted 1.50 index lenses as standard. There will be additional charges for customers who want to upgrade their lenses or have stronger prescriptions. All our sunglasses provide UV400 protection.
Do you stock any replacement parts?
We can order in replacement parts such as temples, nose pads, trims, screws and sunglass lenses for a variety of brands. We also hold a range of universal replacement parts for our MOT service.
How can I order replacement parts?
Simply contact us with your parts enquiry through online direct message, email or telephone. Customers can also visit our store for a parts quote and discuss options with a member of staff.
Do you check the glasses before they are dispatched?
The quality of every frame and lens ordered with us will be inspected for any manufacturing faults or damage before being sent out for delivery. The frame and lenses will also be checked before and after the glazing process.
How do I find the model number, colour code and lens size of my glasses?
Most glasses will include this information on the inside of one of the temples. The diagram below shows how this could be displayed.
Do you charge for repairs?
Repairs are only available at our retail store. Most repairs are free of charge. However, if parts need to be ordered, i.e. new sides, you will be advised on the cost of the repair before any work is undertaken. As we do not charge for minor repairs we very much appreciate a donation to one of our in-store charities.
What if my glasses need adjusting after I receive them?
Most optician shops will adjust your frames for a small fee. Alternatively you can bring your glasses to our shop and we will carry out this service free of charge.
Will I receive a case and cleaning cloth with my glasses?
Every order includes a protective case and microfiber cloth to help keep your new glasses clean and safe.
Retail
Do you have any retail stores?
Yes. Our retail store is located in Leigh-on-Sea, Essex. Allspecs, Unit1, 50 Progress Road, Leigh-on-Sea, Essex, SS9 5PR
What other brands do you stock at your retail store?
Jimmy Choo, Dolce and Gabbana, Carrera, Chloe, Polo Ralph Lauren, Vogue, Lightec, William MorrisLondon, Louis Marcel, Nike, Mango, Prada Linea Rossa, Rockstar, Marius Morel, Moleskine,Moschino, Joules, Rebel, Dragon, Fine Line, Lacoste, Land Rover, Polaroid, G-Star, Wills by WilliamMorris
Is there designated parking for customers at your premises?
We have designated parking spaces to the side of our store and an overflow car park at the rear of the building.
Do you have disability access at you shop?
There is a permanent wheelchair ramp to facilitate entry and exit to our showroom. Wheelchair accessible cars can park in any of the spaces at the rear of the property.
Do you offer same day glazing in-store?
Our on-site laboratory allows us to glaze most single vision prescription lenses in the same day. Strong prescriptions or special lenses (such as varifocals or bifocals) will need to be ordered and may take up to 7-10 working days before completion.
What offers and services do you have at the retail store?
| OFFER | DETAILS |
| Free single vision lenses | All glasses include standard single vision 1.50 lenses with a scratch resistant coating. |
| Complete glasses £29.99 | Choose any pair of glasses from our £29.99 range. Includes standard single vision 1.50 lenses and scratch resistant coating. |
| 2For1 | Buy any pair of glasses from our 2 for 1 range and get another free. Prices start from £59.99 |
| Buy1 get 1 half price | Buy any pair of glasses from our Jensen or Cocoa Mint optical ranges and get the second pair half price. Includes standard single vision 1.50 lenses and scratch resistant coating. |
| 20% off glasses for students | Discount applies to any frame priced £69.99 and above. Includes standard single vision 1.50 lenses and scratch resistant coating. Valid NUS student card required. |
| 20% off glasses for over 60’s | Discount applies to any glasses priced £69.99 and above. Includes standard single vision 1.50 lenses and scratch resistant coating. |
Terms and conditions apply to all offers..
| SERVICE | DETAILS |
| Reglazes | Reglazes available for Full rimmed, semi-rimmed and rimless frames. |
| Repairs | Most repairs at Allspecs are free of charge. However, if parts need to be ordered, i.e. new sides, you will be advised on the cost of the repair before any work is undertaken. As we do not charge for minor repairs we very much appreciate a donation to one of our in-store charities. |
| Frame adjusting | Free adjustments are available in-store for all our customers. |
| Same day glazing | Our on-site laboratory allows us to glaze most single vision plastic lenses in the same day. Complex prescriptions and special lenses (such as varifocals and bifocals) will need to be ordered and may take up to 7-10 working days before completion. |
Terms and conditions apply to all services.
Eye test
How often should you need an eye examination?
You should have your eyes tested every two years, although children and some eye conditions may require more frequent checks. Regular eye examinations are important for vision and healthcare and can help identify conditions such as dementia, diabetes, high blood pressure, heart disease, arthritis, glaucoma and tumours.
Do you offer sight testing at your retail store?
Yes. We currently carry out sight testing on Tuesdays and Thursdays. All of our eye examinations are carried out by our fully qualified optometrists. You can check availability and book a test here
How can I find the availability and times for your site testing?
Customers can check what time slots are available through our online booking page. Alternatively you can enquire by calling a member of staff on 01702 522221
How do I know if I am entitled to a free eye examination?
If you receive the following:
- Income support
- Jobseekers allowance – income based only
- Pension credit guaranteed
- Income based employment and support allowance (not contribution based)
- An HC2 certificate in your or your partner’s name
- NHS tax credit exemptions in your or your partner’s name
- Disabled persons tax credit at the full rate or DPTC reduced by £70 or less
If you are:
- Aged 60 or over
- Under 16
- Aged 16, 17 or 18 in full time education
- Registered blind or partially blind
- Aged 40 or over and a parent, brother, sister or child of a person with glaucoma
- Diagnosed with diabetes or glaucoma, or you’ve been advised by an ophthalmologist that you are a risk of glaucoma
- A prisoner on leave from prison
- Eligible for the NHS complex lens voucher - your optometrist can advise you about your entitlement
How much do you charge for your site tests?
If you do not qualify for a NHS eye test there will be a charge of £25.00. Although we offer a full, comprehensive eye examination we are happy to accept prescriptions from other practitioners.
How can I make a site test booking?
To make a booking simply call us on 01702 522221 or use our online booking page.